Effective date: January 1, 2026 · Last updated: January 1, 2026

Who We Are

This Privacy Policy describes how Stylish Rugs & Carpets ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website at stylishrugs.us, place an order, contact us, or visit our Sacramento showroom.

We operate from 3423 Watt Avenue, Sacramento, CA 95821. If you have any questions about this policy or your data, contact us at info@stylishrugs.us or (916) 890-4077.

Information We Collect

Information You Give Us

When you place an order, create an account, or contact us, we may collect:

• Contact details: name, email address, phone number, shipping address, and billing address
• Order information: products purchased, order history, preferences, and special requests
• Payment information: processed securely through our payment provider (Shopify Payments, PayPal, Apple Pay, etc.). We do not store full credit card numbers on our servers.
• Account credentials: if you create an account, we store your email and a hashed password
• Communications: emails, WhatsApp messages, phone notes, and chat transcripts when you reach out to us
• Reviews and feedback: if you leave a review on Google, Yelp, or our site

Information Collected Automatically

When you visit our website, we and our service providers automatically collect:

• Device information: IP address, browser type, operating system, screen size, referring website
• Usage data: pages viewed, time spent, links clicked, products viewed, items added to cart
• Location data: approximate location based on IP address (to show you relevant shipping options and tax)
• Cookies and similar technologies: see the Cookies section below

Cookies and Tracking Technologies

We use cookies and similar technologies to keep our website functional, remember your cart, understand how visitors use our site, and improve your experience. The cookies we use fall into three categories:

• Essential cookies: required for the site to work (cart, checkout, login). Cannot be disabled.
• Analytics cookies: help us understand what's working and what's not (Google Analytics, Shopify analytics)
• Marketing cookies: used to show you relevant content and ads on other websites (Facebook Pixel, Google Ads, if enabled)

You can control non-essential cookies through your browser settings or the cookie banner on our site.

How We Use Your Information

We use your information for these purposes only:

• To process and fulfill your orders, including shipping, returns, and customer service
• To send order confirmations, shipping updates, and delivery tracking
• To respond to your questions, calls, emails, and messages
• To send you marketing emails — only if you opted in (you can unsubscribe at any time)
• To improve our website, product selection, and customer experience
• To detect and prevent fraud, abuse, and security issues
• To comply with legal obligations (tax records, dispute resolution, etc.)

Who We Share Your Information With

We share your information only with the service providers we need to run our business. We never sell your personal information to anyone for any reason.

Service Providers

• Shopify Inc. — our e-commerce platform; processes orders, hosts the website, and stores customer data securely
• Payment processors — Shopify Payments, PayPal, Apple Pay, Google Pay, and others — for secure payment processing
• Shipping carriers — FedEx, UPS, USPS — to deliver your rugs and provide tracking
• Google Analytics — for anonymous usage analytics (can opt out)
• Email service providers — for transactional emails (order confirmations, shipping updates) and optional marketing emails
• Customer review platforms — Google, Yelp — when you choose to leave a review

Legal and Safety Reasons

We may share your information when required by law, in response to a valid legal request, to protect our rights and property, or to prevent fraud or harm.

Your Rights

Depending on where you live, you may have the following rights regarding your personal information:

• Access: request a copy of the personal information we have about you
• Correction: ask us to fix inaccurate information
• Deletion: ask us to delete your personal information (subject to legal record-keeping requirements)
• Opt-out of marketing: unsubscribe from marketing emails at any time
• Opt-out of cookies: through your browser settings or the cookie banner

California Residents (CCPA / CPRA)

If you are a California resident, you have the right to know what personal information we collect, the right to delete that information, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising these rights. We do not sell your personal information. To exercise your rights, contact us at info@stylishrugs.us.

European Residents (GDPR)

If you are in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including the right to object to processing, the right to data portability, and the right to lodge a complaint with your local data protection authority. Our legal basis for processing your data is the performance of our contract with you (to fulfill orders) and your consent (for marketing).

Data Retention

We keep your personal information for as long as necessary to fulfill the purposes described in this policy, including legal, accounting, or reporting requirements. Order records are typically retained for seven years for tax purposes. Marketing email lists are kept until you unsubscribe.

Data Security

We take reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses 256-bit SSL encryption. Our payment processing is PCI-compliant. We do not store full credit card numbers on our servers.

Children's Privacy

Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn we have collected personal information from a child under 16, we will delete it. If you believe a child under 16 has provided us with personal information, please contact us at info@stylishrugs.us.

International Data Transfers

Our business is based in the United States, and your data is primarily stored in the U.S. and Canada. If you are visiting our site from outside North America, you understand that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make material changes, we will update the "Last updated" date at the top of this policy and, where appropriate, notify you by email or through a notice on our website.