FAQs

FAQS

Q: Can I have my order shipped internationally?

A: Certainly! We offer international shipping services to ensure customers worldwide can enjoy our products. Please note that additional shipping fees may apply based on your location.

Q: Is my personal information secure on your website?

A: Your privacy and security are paramount to us. We employ advanced security measures to safeguard your personal information. We do not store credit card details, and any private information you provide is treated with the utmost confidentiality.

Q: How can I place an order on your website?

A: Ordering from our website is quick and easy. Simply find the product you desire, click the "Add to Cart" or "Buy Now" button, and proceed to provide your shipping and billing information. Once confirmed, we will promptly process your order for shipment.

Q: I wish to initiate a return for my purchase. What is the process?

A: If you need to initiate a return, kindly consult our comprehensive Return Policy page. In the event that your rug exhibits any issues stemming from manufacturing, please refer to the Return Policy page for specific instructions tailored to your situation. We warmly welcome returns for items afflicted with manufacturer defects, and you can peruse the detailed return guidelines conveniently outlined on our Return Policy page.

Q: Do you accept international credit cards?

A: Yes, we accept most major credit cards, including international ones. You can confidently make your purchase using your preferred payment method.

Q: Is it necessary to create an account to place an order?

A: While creating an account is not mandatory, we highly recommend it. By doing so, you can enjoy benefits such as order tracking, easy access to your purchase history, and exclusive offers.

Q: I forgot to include an item in my order. Can I make changes before it ships?

A: Once an order is placed, it undergoes swift fulfillment. Unfortunately, changes or additions cannot be made. We recommend placing a new order for any additional items needed.

Q: I forgot my password. How can I reset it?

A: No worries! If you've forgotten your password, visit the Login page and click on the "Forgot password" link. We will promptly email you instructions on how to reset your password.

If you have any additional questions or require further assistance, please don't hesitate to contact our customer support team. We are here to assist you every step of the way.

Visit our physical store at 4120 Manzanita Ave, Carmichael, CA 95608, US, and experience in-store purchases. Our business name is Stylish Rugs & Carpets.